RETURN POLICY

Return Policy

At "Ron Stills", we strive to ensure that you receive the best products and shopping experience. We understand that there may be occasions where you need to return a product, and we're here to assist you.

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1. Eligibility for Returns

We accept returns only under the following conditions:

a. Damaged Items: If you receive a product that is damaged, please contact our customer service team within three (3) days of receiving the order. We will provide instructions on returning the damaged item and, upon verification, offer a replacement or a refund.

b. Incorrect Orders: In the event that you receive an incorrect item, please notify us within three (3) days of receiving the order. We will guide you through the return process, and once we confirm the error, we will arrange for the correct item to be shipped or provide a refund.

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2. Return Process

To initiate a return, please follow these steps:

a. Contact our customer service team at ronstillsofficial@gmail.com within three (3) days of receiving your order.

b. Provide your order number, details of the issue, and any relevant photos of the damaged or incorrect items.

c. Our customer service team will guide you through the return process, including providing a return authorization and shipping instructions.

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3. Conditions for Returns

a. Items must be returned in their original packaging with all accessories and documentation.

b. Returned items must be unused, undamaged, and in resalable condition.

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4. Refunds and Replacements

a. Upon receiving and inspecting the returned item, we will process a refund or send a replacement, as applicable.

b. Refunds will be issued to the original payment method within five (5) business days of receiving the returned item.

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6. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at ronstillsofficial@gmail.com